This month's Spotlight is

Company:
Information Access Technology, Inc. (IAT), is a leading provider of predictive dialing and automated contacting solutions for collections, debt recovery and related markets. Their products-CT Center™ Predictive Dialing and Interactive Communications, and legacy products SmartDial and SmartCollect Pro-are installed in hundreds of collection organizations. By developing innovative and reliable communication technology and providing outstanding customer service and support, IAT helps customers become significantly more productive and profitable. Founded in 1986, IAT is a privately held company based in Salt Lake City, Utah, USA. For information on company officers, testimonials, press releases, see www.iat-cti.com.

Product Information:
IAT's CT Center™ can enhance the inbound/outbound contacting productivity of many Credit Unions by 300 percent or more. CT Center is available with Predictive Dialing (PD) and Interactive Communication (IC)-purchased together or as modules-on a single Windows platform. Scalable and affordable, CT Center™ can interface with your host system, expand to meet the needs of your growing business, and keep pace with changing technology.

CT Center is so easy to use that collectors and customer service representatives can be system-trained in less than 30 minutes and taught to work smarter with Agent Monitoring, Coaching and Conferencing. CT Center PD enhances productivity even more through:

CT Center's Inbound/outbound IC module operates simultaneously on the same platform as PD. IC does the work of multiple agents, delivers hundreds, even thousands of qualified callbacks and transfers, asks for the member by name, and enables the dialer to replace hold messages with interactive payment dialogues.

CT Center users with both PD and IC can select an "active transfer" dialogue that verifies a right party contact. If the right party is on the line and an agent is available, the call will be transferred without intervention on the person's part. CT Center pops the screen for the agent, who seamlessly continues the call, as though it came straight from the dialer.

CT Center's inbound capabilities enable your office to do business around-the-clock. To receive the appropriate message at their convenience, callers dial in, make selections from a menu and interact with the dialogue.

Scott Sorensen, IAT President and CEO says, "IAT's contacting solutions have always had the flexibility to allow collection organizations to 'do business their way.' The ongoing relationships that we maintain with customers make it possible for them to immediately get answers to their questions and change system parameters as needed. IAT's customers have always had operational choices that enable them to retain productivity and profitability, while conforming to dialing regulations. Our unbeaten track record of providing superior service that exceeds expectations adds significantly to the value of an IAT partnership."

Key Personnel:
Scott A. Sorensen, President, CEO, Chairman of the Board
Scott Sorensen founded Information Access Technology (IAT) in 1986. He has over 20 years of executive management experience in the information technology industry. He is responsible for providing strategic direction and leadership, as well as the functional integration of all aspects of the enterprise, including new product development and production, sales and marketing, and finance and administration. He has established the company as the technology leader in its target markets and reached an installed customer base of over 600 sites in the United States, Canada and South Africa. He has a clear vision of where the company has been and where it is headed, from both a market and technology development standpoint. He is married and has five sons.

David Rudd, VP Finance and Administration
David Rudd has been with IAT for 13 years. He has twelve years of executive and management experience. He is responsible for all corporate financial and accounting issues. He oversees the Sales and Marketing departments and Human Resource issues. As a member of the IAT Board of Directors, he helps to formulate and carry out corporate vision. He enjoys the fast pace created by changing technology and seeing how technology helps our customers grow. Dave is an optimistic "cheer leader" for the IAT team. He has a BA in Economics and an MBA in Accounting. He is fluent in Spanish, and enjoys camping, fishing, reading and gardening. He volunteers with his church and the Cystic Fibrosis Foundation. He is married and has three daughters.

Randy Cooper, VP Research and Product Development
Randy Cooper has been with IAT for 9 ½ years. He has a degree in computer science and mathematics, and has worked in the computer/telephony industry creating integrated systems for 14 years. He has done significant research in voice recognition, text-to-speech, and audio-streaming technologies. Randy has been instrumental in the integration of all aspects of IAT's products. He played a significant role in the design and development of IAT's legacy product, the SmartDial predictive dialer, and is the architect and lead developer of their Windows-based product, CT Center predictive dialing and interactive communication. Randy directs the on-going development of additional CT Center features and functionality based on client needs. He assists Customer Service in quickly resolving coding challenges. He is married and has 6 children.

Holly E. Caid - Manager of Sales
Holly Caid has over 25 years of sales, management, and marketing experience in hardware and software in a variety of industries. She joined Information Access Technology in 1998 as a Regional Sales Manager and was promoted to Manager of Sales in 2000. She is responsible for managing and motivating the sales team and meeting sales goals and objectives. She works closely with all departments to ensure client satisfaction and routinely provides input for new product development. She has been instrumental in developing vendor partner relationships. She holds a degree in Business Administration and Marketing from the University of Arizona in Tucson, is a Dale Carnegie Masters graduate, a Tom Hopkins Boot Camp graduate and continues to develop and refine her sales and management skills through on going education. She is a highly motivated and motivating, enthusiastic member of IAT's management team.

Nels Draper, Customer Services Manager
Nels Draper, newest member of the management team, has been with IAT since September 2002. He is a broad-based, seasoned executive with a twenty-year track record in technology sales, marketing, and international business. He successfully brought to market more than 15 products at Xerox, Folio, I-Link and other leading companies. He created the first multilingual Arabic word processor for Windows. He directed Folio Corporation's electronic publishing product transition from CD ROM to the Internet. He managed I-Link's commercial release of the first large-scale unified messaging service over a "Voice Over IP" (VoIP) network. He is a superb communicator who consistently delivers positive results. He is using his wide experience and many skills to direct and inspire IAT's Customer Services staff to exceed expectations. He is married and has 8 children-3 boys and 5 girls.

Marti Lythgoe, Marketing Manager
Marti Lythgoe has been with IAT since 1989. She was first hired as a technical writer, and in that position she gained extensive knowledge of CTI (Computer Telephony Integration) technology. She has used that knowledge, her degree in education and her experience writing textbooks to educate the marketplace "in plain English" about the features and benefits of predictive dialing and interactive communication tools. She was instrumental in positioning IAT's legacy product, SmartDial, as synonymous with "predictive dialer." Building on IAT's reputation for superior products and service, she is helping IAT's new Windows-based product, CT Center, to achieve the same status. Marti is proud of the value-added services that she helps IAT to provide: the Annual User Conference, a monthly newsletter, a website www.iat-cti.com, user profiles, and frequent communication with clients. She is married and has 5 children and 7 grandchildren.

Memberships and Associations
IAT holds memberships in the following Associations:

ACA International
Creditors International
California Association of Collectors (CAC)
Utah Information Technologies Association (UITA)
National Association of Credit Management (NACM)
National Healthcare Collectors Association (NHCA)
Natural Microsystems Alliance Partner

Contact:
For more information on IAT and CT Center, contact Marti Lythgoe at marketing@iat-cti.com. Ask to receive a free demo CD or to speak to an IAT representative.
Look up IAT at www.iat-cti.com

 

 

.